The information voluntarily provided by the users of the mentioned website is used by livoil.gr, in order for its users to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed their orders. The information collected by livoil.gr through the website is intended to measure the number of visits, to determine customer requirements for more products and to facilitate transactions with the company. livoil.gr does not distribute to any other organization or partner the e-mail addresses, or any other information concerning its users and customers.
WHAT PERSONAL DATA WE COLLECT
We ask that you submit certain personal data to us in order to provide you with the products or services you request. This personal data includes the following:
Contact details, including name, email, no. telephone, mailing address and billing address
Login and account information, including username, password and unique user identifier
Personal preferences such as marketing and cookie preferences.
This data includes the following:
Cookies, IP addresses, referrer headers, browser and version identification data, as well as web beacons and tags.
WHY AND HOW WE USE YOUR DATA
We use your data to manage the relationship with our customers and especially to respond to your requests or to regularly send you news and information about our products, our brands, our initiatives and / or our Services that may pique your interest.
To contact us about your account, or if you experience problems with your account, to resolve any issue, to provide you with customer service. When we contact you for such purposes, we may contact you by email, phone, SMS, post or mobile push notifications.
We also use your information to improve your digital experience on our Services: Ensuring that our services are presented in the most effective way for you and your computer, and presenting promotional offers based on your preferences.
We use general location information to provide you with location-based services (such as advertising, search results and other personalized content)
HOW CAN YOU CONTROL YOUR PERSONAL INFORMATION?
You can view, change most of your personal information when you log into your account. Please update your personal information immediately if anything changes or is inaccurate.
If you do not have an account or cannot access your account, you can always contact us by post, email or phone (see contact details) to find out what data we hold about you.
Upon your request, we will close your account and remove your personal information from view as soon as possible based on your account activity and in accordance with applicable national laws.
DO WE SHARE YOUR PERSONAL INFORMATION?
Under no circumstances will we sell any of your personal data to any third party company or service.
We may share your information with people within our company and/or partners and only when it is absolutely necessary for them to perform the services assigned to them. These people can contact you directly from the contact information you have given us.
Finally, we may provide third parties with anonymous information and analytics about our customers for research purposes, ensuring that this information does not identify you.
All of your data is protected and managed in accordance with the terms and rules of Greek legislation, and our company strictly follows all the rules established by the relevant legislative framework. In the context of the current legislation, the data stored by our website may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and the provisions provided by the respective regulatory framework.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your information for as long as you have an active account or until any customer support issue is resolved by our customer support team if you do not have an account.
If necessary or required, we will retain your information to meet legal or regulatory requirements, resolve disputes, prevent any fraud or abuse, or enforce our terms and conditions, even after your account is terminated.
If you leave a comment on our website, you can choose to save your name, email address and website in cookies. These are for your convenience so that you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and log in to the website, we will create a temporary cookie to determine if the browser accepts cookies. The cookie does not contain personal information and is deleted when you close your browser.
When you log in, we will also create various cookies to store your login information and screen preferences. Login cookies last for two days and screen options cookies last for one year. If you select “Remember me”, your login will remain for two weeks. If you log out of your account, the login cookies will be removed.